Big Basket Place
Frequently Asked Questions
Big Basket Place keeps a single catalog of 1,000 pieces in Temple Hills, Maryland — bar stools and counter seating on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
Take a household moving into a new build: two dressers, a bed frame, six pillows. Everything ships free, handling is 1–2 business days, delivery is 3–5 business days, and the 30-day return clock starts on the delivery date, not the order date.
- Do you charge extra for large items?
- No. Sofas, dining sets and wardrobes ship at the same zero cost as a single pillow — there is no large-item or fuel surcharge.
- Where do you ship from?
- Everything leaves one warehouse at 3434 Brinkley Rd Apt 404, Temple Hills, MD 20748, which is also the return address.
- Can I change an order after placing it?
- Email us the same working day. If the order has not been picked yet we can usually change the address or the item; once it is dispatched we treat it as a return.
- Do you restock sold-out pieces?
- Most furniture styles are restocked. Availability is drawn from a live pool of roughly 64,000 furniture pieces and 53,000 decor items, so exact models rotate.
- Are the discounted prices permanent?
- Prices shown reflect our standing markdown of 30–50% against original retail. The compare-at price on the product page is the original retail figure, not an inflated list price.
- Do you offer support in English only?
- Yes, support runs in English, Monday to Friday, 9:00–17:00 ET, by email and phone.
- What if my order arrives damaged?
- Send photos within 30 days of delivery. We arrange a replacement or a refund; refunds are issued in 5–7 business days after the item is returned or written off.
- What makes Big Basket Place different from a marketplace listing?
- One seller, one warehouse, one shipping rule: free delivery on every order, handled in 1–2 business days, delivered in 3–5, with 30 days to return.